Bright Horizons Client Satisfaction Survey

Since you recently have been served by Bright Horizons, we are eager to know whether the service you received was helpful or not and in what ways. Your opinions are important to us. Please answer the following questions, which apply to you about the service you most recently received. Your answers are confidential. For formal complaints please see our Client Grievance Procedure.

Ask a staff member to clarify any questions you don’t understand. Please do NOT put your name on this survey.

    I received attention within a reasonable amount of time:
    AgreeDisagree

    I am receiving the services I need:
    AgreeDisagree

    I am being treated with respect and dignity:
    AgreeDisagree

    Overall, I am pleased with the Bright Horizons’ services:
    AgreeDisagree

    There was sensitivity to my race/ethnicity in the provision of services:
    AgreeDisagree

    I now know more ways to plan for my safety (required):
    AgreeDisagree

    I now know more about community resources (required):
    AgreeDisagree

    After attending the weekly yoga group, I feel an increase in my overall health and feelings of well being.:
    AgreeDisagree

    Please answer the following questions only for the programs you have participated in.

    Advocacy/ Shelter/ Support Services

    1). Bright Horizons’ Advocate provided me with the necessary services.
    AgreeDisagree

    2). Bright Horizons’ Advocate provided me with follow-up in a timely manner when applicable.
    AgreeDisagree

    3). Bright Horizons helped me identify the warning signs of an abusive relationship.
    AgreeDisagree

    4). Bright Horizons helped me identify the characteristics of a healthy relationship.
    AgreeDisagree

    Legal Advocacy

    1). Bright Horizons’ legal services have empowered me to reduce the effects of abuse and control in my life.
    AgreeDisagree

    2). Bright Horizons’ legal services staff handled my case in a way that appropriately addressed my needs as a domestic abuse survivor.
    AgreeDisagree

    3). My advocate was able to help me better understand the legal system.
    AgreeDisagree

    4). Overall, I am pleased with Bright Horizons’ services.
    AgreeDisagree

    5). Legal services worked well with advocacy services to improve my experience in the process.
    AgreeDisagree

    (Optional)

    How did you get to Bright Horizons?
    Own CarBusCabWalkFriend/Family